NIB DirectPay is a convenient bill payment and funds transfer facility whereby you can instruct instant payment of your bills and transfer funds from your NIB bank account at your own convenience and luxury.
Your payments are made quickly and conveniently, and you no longer have to track payment due dates, wait in long queues or suffer late payment charges. You can easily pay your bills or transfer your funds through ATMs and/or Phone Banking 24 hours a day, 7 days a week. You can also ensure automatic payment of your bills and transfer of funds from your NIB bank account by setting up direct debit instructions and specifying your payment schedule.
Frequently Asked Questions
How do I register for NIB DirectPay?
All ATM Card holders are eligible to use NIB DirectPay. You can set up the directdebit instructions by filling in the attached NIB DirectPay registration form. You may also call Phone Banking on 021-111-NIB(642)-111 to set up the direct debit instructions on your account. For one-off payments and transfers through ATMs and Phone Banking, you are not required to register.
How do the direct debit instructions work?
Once you register for NIB DirectPay, every month your registered bill is paid and/or funds are transferred directly from your bank account according to the schedule you specify, allowing you to simply review payments on your bank account statement. You will never have to worry about due dates or missed payments.
After I register, when are my direct debit instructions activated?
The direct debit instructions are activated within 1 week of receiving your complete registration form. All bills/transfers applicable after this date will be executed from your bank account according to your instructions.
What happens if there are no funds in my bank account?
If your bank account does not have adequate funds to cover your bill amount or your funds transfer request, NIB DirectPay will reject the payment/transfer request. However, we shall continue to retry for the next 6 days before cancelling the request and carrying it forward to the next month.
How will I know that the direct debit instructions and/or requested transaction for bill payments and funds transfer have been carried out? Will I get any proof of the payment made?
After a bill payment or transfer is made, you will receive a message of confirmation on your email address/mobile number registered with NIB. You may also visit your nearest NIB banking branch to obtain the transaction confirmation receipt for your bill payment and funds transfer transactions.
Can I change my account number specified at the time of registration for direct debit instructions?
You can call Phone Banking on 021-111-642-111 and request the change.
Are there any charges for using NIB DirectPay?
The service is being offered for free.
How do I cancel the direct debit instructions set up on my account?
You can cancel the direct debit instructions setup on your account for bill payments and funds transfers by calling Phone Banking on 021-111-642-111.
Which utility companies/service providers can I pay using NIB DirectPay?
Using NIB DirectPay, you can make bill payments and purchase prepaid vouchers of the following listed companies:
|Telephone Bill Payment||PTCL|
|Electricity Bill Payment||KESC, IESCO, HESCO|
|Gas Bill Payment||SSGC, SNGPL|
|Mobile Phone Payment||Ufone, Telenor|
|Pre-Paid Mobile Topup/Recharge||Mobilink, Ufone, Zong, Warid, Telenor|
|Prepaid Voucher Purchase (Others)||Cybernet, Gerrys Net, PTCL Calling Card, PTCL Vfone|
What is Prepaid Mobile Top-Up/Recharge?
Prepaid Mobile Top Up/Recharge is a facility whereby customers can add or load balance/airtime to their prepaid mobile connections without having to buy a prepaid mobile card from retail outlets.
What is Prepaid Mobile Airtime Vouchers?
These vouchers are similar to the prepaid mobile cards available in the market. Using NIB DirectPay, customers can simply obtain a voucher number without any hassle of carrying cash or visiting the retail outlets.
What if I need help using NIB DirectPay?
We consider it a privilege to serve you. You can call Phone Banking on 021-111-642-111 or can also email us at support. [email protected].
Note:To unsubscribe or modify from DirectPay DirectDebit subscription, the customer has to call Phone Banking and request the Phone Banker to unsubscribe or modify the DirectDebit instructions.